Topshelf Instruments
Shipping Information
Topshelf Instruments is located in downtown Hobart, Australia, but the majority of our customers live elsewhere, so we’re well and truly in the habit of packing and sending instruments and accessories all over the nation and the globe. Here’s a little run-down on how we ship orders out.
The weight of items is based on volumetric weight in line with how freight companies quote us. Here's a rough idea of how things fall:
Bulky/Heavy: drum kits, heavy amps
Large/Heavy: guitars, basses, cases, snares, big heavy cymbals, small amps
Medium: large pedals, cymbals, drum heads
Small/Light: accessories, pedals, small percussion
Australian Orders
Carrier: TNT Express, Australia Post Express (items under 1kg)
Standard timeframe: 4-6 business days to major cities, 6-9 business days to regional locations
Insurance: all items are fully insured via our specialist third party insurance with a zero excess
Freight charges:
Our rates are subject to change, but we try to stay competitive with reasonable flat rate fees.
Tasmanian Orders
We offer free local pickup at our Hobart store. Items under 1kg are sent via Express Post. For larger items, you can use the discount code ‘7250’ at checkout for free shipping within Tasmania. Larger items are sent with local legends Jet Couriers.
International Orders
Carrier: DHL Express
Standard timeframe for delivery: 6-8 business days to USA/Canada, 7-9 business days for EU/UK, 4-7 business days for NZ and South East Asia, 8-12 business days for other locations
Insurance: all items are fully insured via our specialist third party insurance with a zero excess
Duties & Taxes
Such charges are generally payable directly to DHL upon your item entering the country, or your local customs/importing authorities. We cannot provide an estimate on what duties and taxes you are liable to pay, not do we take any responsibility for and additional or unexpected taxes incurred for your order. Please take the time to review the charges and obligations specific to your country with your local customs authorities before placing an order. Taxes on imports into the EU and other nations like Brazil or NZ can be quite quite high, so please do your research before making a purchase. All items will be declared at the actual price you pay. Declaring items under their actual value compromises the insurance on the shipment, as well as contravening relevant laws.