Topshelf Instruments

Shipping Information

Topshelf Instruments is located in downtown Hobart, Australia, but the majority of our customers live elsewhere, so we’re well and truly in the habit of packing and sending instruments and accessories all over the nation and the globe. Here’s a little run-down on how we ship orders out.

Australian Orders

Carrier: TNT Express, Australia Post Express (items under 1kg)
Standard timeframe: 4-6 business days to major cities, 6-9 business days to regional locations
Insurance: all items are fully insured via our specialist third party insurance with a zero excess

Freight charges:
These rates are subject to change, current as of March 2022 and all priced in AUD.

Guitars/basses: $45
Small pedals/accessories: $11
Snare drums/larger pedals etc: $25
Amps, heavier items: $125

Tasmanian Orders

We offer free local pickup at our Hobart store. Items under 1kg are sent via Express Post. For larger items, you can use the discount code ‘7250’ at checkout for free shipping within Tasmania. Larger items are sent with local legends Jet Couriers.

International Orders

Carrier: DHL Express
Standard timeframe for delivery: 6-8 business days to USA/Canada, 7-9 business days for EU/UK, 4-7 business days for NZ and South East Asia, 8-12 business days for other locations
Insurance: all items are fully insured via our specialist third party insurance with a zero excess

Freight Charges -- These rates are subject to change, current as of March 2022 and all priced in AUD.

USA/Canada

Guitars/basses: $195
Small pedals/accessories: $45
Snare drums/larger pedals etc: $85

New Zealand

Guitars/basses: $110
Small pedals/accessories: $35
Snare drums/larger pedals etc: $65

SE Asia

Guitars/basses: $135
Small pedals/accessories: $40
Snare drums/larger pedals etc: $65

UK/EU

Guitars/basses: $225
Small pedals/accessories: $55
Snare drums/larger pedals etc: $75

Duties & Taxes

Such charges are generally payable directly to DHL upon your item entering the country, or your local customs/importing authorities. We cannot provide an estimate on what duties and taxes you are liable to pay, not do we take any responsibility for and additional or unexpected taxes incurred for your order. Please take the time to review the charges and obligations specific to your country with your local customs authorities before placing an order. Taxes on imports into the EU and other nations like Brazil or NZ can be quite quite high, so please do your research before making a purchase. All items will be declared at the actual price you pay. Declaring items under their actual value compromises the insurance on the shipment, as well as contravening relevant laws.