Thanks for visiting Topshelf Instruments. Below you'll find answers to some common questions, as well as some info on our policies and procedures. If you can't find the answers you're looking for, email Simon, the Topshelf CEO! firstname.lastname@example.org
What's your returns policy?
We're here to make buying an instrument exciting, easy, cost-effective and risk-free. We're confident you'll love your new gear! If you don't, here's what we can do.
If your item is not as described, damaged, faulty, or unfit for purpose:
Send it back to us for a full refund or exchange. We only offer this if you contact us within ten days of receiving your item. As we sell a lot of used instruments, we do our best to describe and photograph things as honestly as possible, but if there is some kind of miscommunication, we're happy to refund you. Just pack it back up and send it back, we'll even cover and arrange the return freight.
If you just don't like it that much:
We're still happy to offer a refund or exchange as above. Please contact us within ten days of receiving your item. In this case, the customer covers the return freight, although we're happy to arrange the courier booking if that helps.
In either case, we'll refund you as soon as we get the item back and we've checked it over. To qualify for a refund, the item must be in the same condition as it was at the time of sale, except in cases when the item was damaged on it's way to you.
Do you offer any kind of warranty on used instruments?
Used instruments are generally less likely to suffer from manufacturing problems, as such issues generally emerge in the first year or two of an instrument's life and are sorted under the original manufacturer's warranty. Having said that, every instrument we sell is in working order at time of sale, with any faults described in the listing, and we're happy to back our claims. We offer a three month warranty on used instruments: if you have an issue with your instrument that wasn't a problem at the time of the sale, get in touch within three months and we'll arrange a fix for you. This covers faults, but not general wear and tear. We also don't cover botched mods/repairs, impact damage, or problems caused by use outside the intended purpose of the instrument.
Note that new products are covered by their various manufacturer's warranties.
Do you have a physical shop?
Not at this stage. We're committed to online based retail and amazing opportunities it offers. Never say never though!
Can I come by and check out an instrument in person?
Sure, come hang! We're based in Hobart, Tasmania, so if you're in the neighbourhood, get in touch and we'll make an appointment. Email or call, details are on the footer of the page. We make killer coffee. Serious buyers only please.
Do you want to buy my gear?
Maybe! Hit up our 'sell us your gear' page.
I make or sell a product you guys might be interested in selling, who can I talk to?
Email email@example.com and we'll see if we can do some business!
Listed below are some of our amazing partners.
Web design, video editing: Luke Sanderson
Hosting, IT support: aandcp
Logo by Bromunkey
Digital marketing by Ahoy There Creative
Main page 'guitar rack' photo is property of Toronto's premier guitar photographer, DeebeeUs, used with permission.
Also check out some of our amazing supplier partners: Big Fat Snare Drum, Low Boy Beaters, Drumdots, Finley Drumsticks, Roulette Drums, Texas Vintage Drums, Amedia Cymbals, John Pearse Strings